Coitonic - Return Pickup Refund Delayed Order

I placed an order with Coitonic (Order ID: #*****) and raised a return request on ** February ****.

The company confirmed via email that the reverse pickup would be rescheduled within **–** hours. However, the promised timeline has already passed and no pickup has been arranged till date. The product is still lying packed and ready for return.

Due to the non-pickup of the parcel, my refund has also not been initiated. I have already contacted the company multiple times through email and support but have not received any proper resolution.

This delay is causing unnecessary inconvenience and financial blockage.

I request the concerned authority to kindly intervene, arrange the immediate return pickup, and ensure that my refund is processed at the earliest.

I am attaching all relevant proofs including order details, return request confirmation, and email communication.

Thank you.