Coitonic - Refund not received

I am writing to express my concern regarding a refund that has not been received from Coitonic for more than two weeks. The refund was promised after my order was cancelled, and I was informed that the amount would be credited within a few business days. Despite waiting patiently, I have not received the money in my account. I have also tried contacting customer support, but the issue remains unresolved. This delay has caused inconvenience and disappointment. I kindly request that Coitonic investigate the matter and process my refund immediately. I hope for a prompt and satisfactory resolution. Several times i sent email to the company for this issue but the only reply was that the refund is processed but still nothing received.