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Flo Mattress - return not picked up after multiple intimations

Naveen Mathivanan filed complaint against Flo Mattress on May 27, 2023

Hi,
I ordered a flo mattress for Rs.**** but it was not comfortable and I placed return as per policy within the timeline. But they are not picking it up nor refunding my money even after multiple intimations for * weeks now.
Order ##*********FLOPESO
Customer care is not responsive.
Emails are not responsive.

Please help get my money back.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Flo Mattress

11

Total Complaints

3

Total Resolved

27.27%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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