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Aashangraj Arulraj Nadar filed complaint against Flo Mattress on Jul 22, 2025
Ordered a Flo Mattress Anti Gravity custom size mattress placed on July **, **** **:**PM and the delivery was promised on **th July ****. They haven't delivered it yet. I have been following up on this order since last week from the **th July **** and the customer care response has not been satisfactory as they keep repeating scripted response that the order would be dispatched within ** to ** hours.
They even promised a call back from supervisors twice and they haven't done it.
I have order this mattress for my new bed which was for my newborn * month old who is come back from my wife's parents house to my house after delivery and this has caused us inconvenience to the infant and my family.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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