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Myntra and Ekart Logistics - Return Issue

Ankita Ahuja filed complaint against Myntra and Ekart Logistics on Nov 24, 2021

I purchased a Silvermerc Designs Mangalsutra with earrings which I requested for return on **th Nov'**.
Pickup person came and asked for some * digit serial number which is no where mentioned on the Invoice or the item box. So I called to Customer Care regarding the issue,they simply gave me the particular date to resolve the issue.
Its been a more than a week that everytime pickup person is asking for serial number which is not there on the invoice so pickup gets failed and when I ask the same thing to customer care then again they provide me the another date.
This is really not acceptable by Myntra.
I am really upset and agitated with myntra services and customer care handling.
I really need the solution. And refund

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Myntra and Ekart Logistics

19

Total Complaints

11

Total Resolved

57.89%

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