Bewakoof.com - Return cancelled and no actions were taken again I am not able to opt for refund in original payment

I am writing to express my dissatisfaction and frustration regarding the poor handling of my recent return requests for the following orders:
Order #********
Order #*********
Both return requests were cancelled without explanation, and no action has been taken since then. Additionally, I am unable to opt for a refund to my original payment method, which is highly disappointing and unacceptable.
To make matters worse, I had already raised a support ticket (#*******) regarding this issue, but it's been over ** hours and I have received no response or resolution. This kind of service is extremely disheartening, especially for a first-time customer.
I request the following actions be taken immediately:
*.Reinitiate the return process for both orders without delay.
*.Ensure that my refund is processed to the original payment method.
*.Provide a clear and prompt update on the status of the raised ticket.
I expected a reliable experience from your platform, but this situation is making it difficult to trust your service. Please resolve this urgently to avoid further escalation.