PlanetSpark AKA WINSPARK INNOVATIONS LEARNING PRIVATE LIMITED - Request for Cancellation EMI Closure

Respected Sir/Madam,

I, wish to file a complaint against PlanetSpark for unfair trade practices, lack of transparency, misrepresentation, and deficiency in services. The details of the matter are as follows:

*. Facts of the Case:

I enrolled in a course offered by PlanetSpark through their counselor , who processed my admission via WhatsApp.

At the time of enrollment, no Terms and Conditions were disclosed to me, nor was I asked to explicitly accept any cancellation or refund policy.

I was also not provided with any written document or proper explanation regarding the policies.

The course fee was approximately ₹**,***, out of which I have already paid:

₹*,*** (Down payment)

₹*,*** (EMI deducted)

As per my understanding, I have attended only *–* classes, whereas the company is falsely claiming that I have attended more classes.

The classes conducted were not as per my requirements, and the agreed schedule and structure were not properly followed.

Additionally, I faced technical issues while logging into the portal, where it showed “User Not Found,” preventing me from accessing my account and raising requests.

*. Grievance:

The company is now refusing to cancel the course and denying refund, citing a policy that was never disclosed or accepted by me.

They are also demanding an additional amount of ₹**,*** to process cancellation and EMI closure, which is completely unjustified.

This clearly amounts to:

Misrepresentation at the time of sale

Unfair trade practices

Deficiency in service

Harassment of a consumer

*. Relief Sought:

I request the Hon’ble Forum to kindly direct the Opposite Party to:

Cancel my course immediately

Close my Bajaj EMI account without any additional charges

Refund the amount already paid (₹*,*** + ₹*,***), after reasonable adjustment if applicable

Take appropriate action against the company for unfair trade practices and misleading conduct

*. Additional Submission:

I have also come across other consumers facing similar issues with the company, indicating a pattern of misleading practices.

*. Declaration:

I hereby declare that the facts stated above are true to the best of my knowledge and belief.