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Pankaj Talan filed complaint against Renault on Jun 4, 2026
We purchased * Renault vehicles from Renault Mayapuri dealership for deployment in our school transportation business. At the time of purchase, clear commitments were made regarding registration timelines, CNG installation, GPS/VLTD/speed governor installation, invoicing corrections, and other mandatory compliances required for commercial deployment.
Despite full payment and repeated follow-ups over the last * months, the dealership failed to complete the committed deliverables within promised timelines. We were repeatedly assured that pending work would be completed “within next week” or “within few days,” however commitments were continuously delayed without proper accountability or communication.
The vehicles remained commercially non-operational for a prolonged period due to dealership-side delays. Vehicles were sent multiple times to dealership/workshop locations for installations and compliances, however work remained incomplete and vehicles were repeatedly returned without proper resolution.
Repeated calls, emails, and follow-ups were made with dealership representatives and management including the General Manager, however no satisfactory resolution has been provided till date.
Due to these delays and negligence, we suffered major operational and financial losses including:
• Approx. ₹*,**,*** loss from inability to deploy vehicles in school operations
• Approx. ₹*,**,*** towards salaries paid to idle drivers over * months
• Approx. ₹*,**,*** loss from outstation/weekend business operations
• Approx. ₹*,**,*** opportunity cost on blocked business investment of ₹** lakhs
• Significant management time loss, operational disruption, and mental harassment
The total impact including business losses, opportunity losses, mental harassment, and legal expenses is estimated at approximately ₹** lakhs.
We possess supporting evidence including invoices, chats, emails, call records, workshop/dealership visit records, and communication timelines regarding the delays and commitments made by the dealership.
The conduct of the dealership amounts to severe deficiency in service, negligence, delay in committed deliverables, and unfair customer treatment. We request immediate intervention, resolution of all pending matters, and compensation for the losses caused due to dealership negligence.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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