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Amit Kaushik filed complaint against Agoda app on Aug 13, 2022
Hey agoda, my booking Id: *********. Booked on **th Aug **** paid all in advance.
I arrived at hotel diamond near City centre bus station at **:** AM on ** August and found that the room was not according to the picture shown on the website also they said it was for * adults but there was no necessity for * people .when I asked for different room or an extra mattress they don't have any... And mentioned non availability of rooms
Just wanted to check who is going to take responsibility If I got robbed or murdered here in mid night searching for another room ... luckily we got another neighbouring hotel ...when we wanted our refund they showed us checked in for a day.
Who is using my booking to stay in your hotel .Are you running an illegal tie up in the name of agoda rooms?
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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