Make my trip - Refund processed by airlines but make my trip being agent did not credit full amount to my account

Akshay Lalwani filed complaint against Make my trip on Sep 28, 2021

I had booked a GoAir flight thorough Make My Trip for date September **th, ****.
Airlines cancelled the flight from their end and processed whole refund of amount INR *,*** which was transferred to agent i.e. Make My Trip.
Make My Trip only credit my account with INR *,*** after deducting their fee of INR ***.
There’s no explanation of remaining INR ****. I have all mails from GoAir with refund of INR *,*** initiation.
Further, I am unable to connect with Make My Trip, neither they are allowing to connect through ‘Help chat’ option.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Make my trip

399

Total Complaints

153

Total Resolved

38.35%

Consumer Satisfaction

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