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Ravi Shetti filed complaint against Air India Ease My Trip on Jul 27, 2021
I had booked * tickets for Air India flight scheduled on ** ** ** through your agents. Flight was cancelled by Air India & I received the message from Air India on ** ** **. I was told that full booking amount will be refunded. So far I have not received the refund. Attaching the numerous correspondences done with your person, Mr Rohit but of no avail. Please inform me how to get full refund of my booking amount.
Ravi U Shetti, **********
-------------------------
Mr Rohit,
Forwarding the message received from ecommerce@airindia.in. Since the tickets were issued by you, you are required to refund full amount. Please refund the same immediately with delayed interest.
Hide quoted text
Ravi U Shetti
---------- Forwarded message ---------
From: eCommerce eCommerce <ecommerce@airindia.in>
Date: Fri, Jul **, ****, **:**
Subject: Re:
To: <rushetti**@gmail.com>
Dear Madam/sir,
GREETINGS FROM AIRINDIA
We would like to inform you that the Tkt:- ************* / ** has been issued from travel agency.Therefore, kindly contact your agent as this ticket is out of our purview
REGARD
Ecommerce/DR
FYI
---------- Forwarded message ---------
From: Rohit Kumar <rohit@tripodeal.com>
Date: Fri, ** May **** at **:**
Subject: Refund for HYC*D
To: <delrefunds@airindia.in>
Hello Air India Team,
Please find the attached screenshot of the airline SMS for the flight cancellation.
AIRLINE PNR : HYC*D
TICKET : *************/*/*
*************/*/*
I booked ticket for * passengers from the travel agency. As per the travel agency you put the remark for "NOSHOW" in the booking. So the travel agency is denied the full refund.
Please find the below screenshot for your reference :
Web capture_*-*-****_******_mail.google.com.jpeg
NO SHOW REMARK
Web capture_*-*-****_******_mail.google.com.jpeg
Please send me the refund details. and let me know the what is exact amount your refunded to travel agency.
--
ROHIT KUMAR
TRIPODEAL (URBANE OUTFIT)
**********
rohit@tripodeal.com
www.tripodeal.com
--
ROHIT KUMAR
**********
rohit@tripodeal.com
www.tripodeal.com
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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