Yatra - Refund of Air Tickets

I Booked flight which for Delhi to Kathmandu on **.**.**** which got cancelled by Air line (INDIGO) with full refund. after so many follow with airline, they confirmed that amount has been refunded to travel agent (i.e Yatra) now i am continuously following up with yatra they are not refunding the amount.

for refence communication with Yatra attached.


From: Shivhare, Deepak (दीपक शिवहरे)
Sent: Thursday, May **, **** *:** AM
To: Yatra.com
Subject: Re: RE:'YA:********' CDXDFGVCJVCHGFJHNB**-International Flights - Refunds - Refunds - Complaint *



Pls refer to confirmation mail received from INDIGO that both the amount have been refunded which duly forwarded to Yatra on *nd April ****.



Now after * month you are saying that only Rs *****/- was not refunded INDIGO. Why this thing was not informed me earlier so that i could be taken up with INDIGO.


This highly incompetency of Yatra and worst service you can ever think.

As INDIGO has already confirmed that amount has been refunded. Pls process the refund and confirm us.



From: Shivhare, Deepak (दीपक शिवहरे)
Sent: Thursday, April **, **** *:** AM
To: Yatra.com
Subject: RE: RE:'YA:********' *c*aa*c*******f**e****c****f//International Flights://YT********

Pls refer to mail received from INDIGO.



They have confirmed that refund have been processed. You are once agains requeste to pls process the refund at your end on urgent basis.



From: IndiGo Customer Relations [mailto:customer.relations@goindigo.in]
Sent: ** March **** **:**
To: Shivhare, Deepak (दीपक शिवहरे)
Subject: RE: IndiGo Flight Cancellation



CAUTION: External email. Do not click links or open attachments unless you recognize the sender and know the content is safe.





Dear Sir,



Thank you for your email, with reference to your email we would like to mention that under booking reference number XLHVPG & CLK*MA, refund of INR ***** and INR *****, of the ticket amount has been processed to your travel agency account.



Request you to kindly get in touch with your concerned travel agency regarding the same.



In case of any other assistance, please feel free to contact us.





Best Regards,


anupam Gupta

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level * Tower D Global Business Park
M G Road Gurgaon Haryana ****** India

www.goindigo.in



From: Yatra.com <intobservice@yatra.com>
Sent: Wednesday, May **, **** *:** PM
To: Shivhare, Deepak (दीपक शिवहरे)
Subject: RE:'YA:********' CDXDFGVCJVCHGFJHNB**-International Flights - Refunds - Refunds - Complaint *