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Sudeshna Naskar filed complaint against Snapdeal on Jun 26, 2018
Order ID: ***********
Order Placed on ** Jun, ****
Item: JQX **** mAh Battery For Samsung Galaxy Tab * *.* P****, P****, P**** & SP****C*B
Order delivered: ** Jun, ****
Return Request initiated: ** June, **** (Return could be issued within * days from the date of the product being delivered. That means return request was closed on ** Jun, ****)
Return request closed on: ** Jun , ****
I have placed an order for an Jqx ****mAh battery for samsung galaxy tab *. The reason for the return was that the product was damaged and defective.The pick-up boy came but refused to take back the product on grounds of "unoriginal product" according to himself. Subsequently I have informed the Snapdeal people via email (help@snapdeal.com) to reschedule the return.Reply from them takes about * day to arrive, meaning * more day is lost from return window (** Jun, ****). On **th June, ****, they sent me a mail for reschedule.
They sent me this, 'We value the importance of your concern. Please accept our apologies for the inconvenience you have experienced. Your item will be picked up within next *-* days since **-Jun-****. If you require any further assistance, feel free to reply to this email. We’d be glad to help you."
Nobody came to pick up the item within *-* days and of course I informed them and ** Jun, **** came by and hence according to their plan, they closed return request window. I have been sending mails after mails, but they keep rescheduling the pick-up and as usual nobody turns up.
Today on ** June, ****, they have sent me this-"We have not received any response regarding your JQX **** mAh Battery For Samsung Galaxy Tab * *.* P****, P****, P**** & SP****C*B!
We had to pick up your item to initiate refund/replacement. It seems you no longer want to return it. Thus we are closing your request.Reference no: ********"
Technically, they have already closed the return window on **rd June. Such irresponsible and carefree company!
I have done online shopping before but never faced any such humiliation from anybody except Snapdeal. Snapdeal is such a fraud company.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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