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Srimanta Bag filed complaint against OYO Rooms on Jun 23, 2019
I have stayed at one of the flagship property in Lonavala. The property name is Basilica Holiday Home (OYO Flagship *****). I have booked ** rooms for ** night and my booking amount was Rs. ****/- but the receptionist Mr Shrikant has collected Rs. ****/- from me. During checkout I was busy and I have settled that amount and after that, I realized that I have paid double. The day before yesterday I have contacted Basilica and I have asked them to refund my amount they have sent me an image and told me to contact for a refund. I don't how it's possible to charge guest twice. Please look into it and refund my money.
Check-in Date: **th May ****
Check out Date: **th May ****
Guest Name: Dr Mukesh
Booking ID: LKJX****
**Please take necessary action on urgent basis.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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