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Ramesh Babu filed complaint against OYO Rooms on Feb 28, 2019
Never expected an odd and pathetic behaviour from Oyo rooms. I was checked in hotel Manasa on **th/**th of Dec ****, though I gave complete information to the hotel guys they denied to provide the breakfast to my family. Apart he charged the amount. I called to Oyo team, explained clearly to them about the issue I faced, they were felt unhappy and acknowledged me saying that they will provide a refund of *** Rs on *th Jan **** with an email saying the amount will get credit in * to ** working days. To my surprise after writing more than ** emails made multiple calls, requested and spoke with many customer experience managers but my refund is not made and my issue is not escalated. This is how they respond, how they act smart, how to cheat, how to behave. I have been attaching my * pages of email communication with Oyo rooms regarding my refund.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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