PlanetSpark AKA WINSPARK INNOVATIONS LEARNING PRIVATE LIMITED - Refund not provided

A demo class was attended on **th March****, followed by a counseling session on **th March, conducted by Ankit, we were clearly assured a ***% refund if we decided to withdraw at any point before attending ** classes. There was absolutely no mention of any deductions. This promise was the sole reason we agreed to pay the fee on the spot, under significant pressure from him. Ankit, pressured us for immediate payment, assuring us a ***% refund if cancelled within ** classes.
Based on that assurance, we made a payment of ₹*,*** as down payment and the remaining ₹**,*** was converted into EMIs (Total: ₹**,***). The entire amount **,*** is being paid to Planet Spark by the bank , now we are not even in a position to cancel the EMI's.
After attending just one class, it was clear the program was not suitable—my daughter was placed with students much younger (Kindergarten to Class *) and the available class timings (e.g., ** PM – ** AM, * AM – * AM) were completely unreasonable.
Just after attending one class, I reached out repeatedly via messages to Ankit , the teacher Afreen and PlanetSpark customer support, but received no response until **th April(where one of the customer support person asked for our concern). This complete lack of communication and support from their end further solidifies the unprofessional handling of our case. I can provide you the screenshots of missed calls that both myself and my husband made and also the messages we sent via whatsapp.

After expressing our intent to discontinue, Planet Spark team offered to shift her curriculum and refused the promised full refund, instead stating the refund conditions which is coming around ₹ **,*** would be deducted — which is completely unacceptable after such misleading onboarding, and for just attending * class.
This entire experience has caused us severe mental stress and financial concern. Moreover the way the customer support people speak is also very concerning.