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Ishwar Kumar filed complaint against Amazon.in on Oct 30, 2023
On Oct *, ****, I placed an order with Amazon for "LG Qhd *K - **Qn***, **** X **** Pixels ** Inch (**.** Cm) IPS Display * Side Borderless - HDR **, Srgb **%, AMD Free Sync - Dual Hdmi, Display Port (Black) | B**CF*GK** ( B**CF*GK** ) HSN:********". However, when the package arrived, I was surprised to find an entirely different product inside. Naturally, I promptly initiated a return request to rectify the situation. I was asked for three days to investigate the matter post and then Amazon's customer service will schedule the pick up.
After three days Amazon's customer service team arranged for a pickup of the item that I had received, which was conducted on Oct **, ****. However, to my dismay, the issue has taken an unexpected turn. I've been informed that I sent the wrong item or empty box back, despite receiving an incorrect product initially. Now they are refusing to refund me the money.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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