Amazon India - Refund not given

I want to inform you that a fraudulent transaction has been made on my amazon account dated on **/**/**** in the name of Komparify for Rs ***.** which was not done by me. It's a third party application and had a tie-up with Amazon. I have written many emails to customer care team to all the compliance and nodal team officers and still doing the follow-up on the phone as well but till date, I didn't get back my refund. I have also submitted the proof that these transaction has not been done by me but still, I am not getting any positive response on my concern. Being a prime customer of Amazon I could not expect such poor customer service from them. I request you to register my complaint against Amazon for non-cooperation and delaying in the refund of Rs ***.** into my Amazon pay balance account. I hope now appropriate action has been taken on my complaint to solve the issue on first priority.

Also I would like to give suggestion on such deductions that kindly do now allow any third party application to deduct the money until client give their own consent to do so like before any such deduction an "OTP" must be sent on the registered mobile number and email id so that the client must aware about such transaction.

I am waiting for a positive response from the team and the refund of Rs ***.** into my amazon pay balance account at the earliest.