Universal Travels - Refund not given for flight booking which was never done

I had intiated a flight booking from Bangalore to Houston and return through Universal Travels on **th Mar through the reservation person Kapil Gupta. He asked me to send him Rs***** in advance and rest on **th March so he could block the tickets and do the booking on **th. As per mr kapil the booking would be done through Cleartrip and i was supposed to be getting the tickets on **th. I paid ****** through upi to upi id mentioned by Mr Kapil on **th and then a further Rs ***** on **th Mar. After making the full payment Mr kapil started giving excuses about some emergency and not providing the tickets. he switched off his phone. After trying get in contact with him i was eventually able to get in touch with him the next day but he never provided any tickets and kept saying he will do so. I have asked him and Universal Travels for the refund as they never even made any booking but have kept my money with them. Please help me in getting the due refund amount.