OYO Rooms - Refund not applicable

VARNITA PANDYA filed complaint against OYO Rooms on Feb 15, 2019

Booking Id Whet****
Booked by Vandana Pandya on Sat, ** Jan **** at **:** pm ist
OYO **** The Shivaay
Booked From: February **, **** - February **, ****
Booking Amount: Rs****

I want to cancel my booking but the refundable amount is Rs *.
I talked to the customer representative and they mentioned that I must have received an email with cancellation details but no email was received.
I only received a message with booking details.

Now, they say that no amount will be refunded as I'm cancelling before * days of my stay.

I would like to receive my money back as this is a mistake from their end. They should have sent an email(PS- If I would have received an email I would not have filed a complaint) or at least should have clarified this in the text message that they send to us.

I would like to receive my money back, please.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

OYO Rooms

223

Total Complaints

Total Resolved

43.50%

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