Loading...
Dhriti Uttaradhi filed complaint against Intermiles on Oct 11, 2022
*. On **-Jul-**** I booked a ticket from New Delhi, India to Halifax, Canada for my daughter with the booking reference number: IBFA**************
*. On **-Aug-****, I had to cancel the ticket due to a Visa delay
*. On **-Aug-****, I received an email with the subject "Refund Details for flight Booking ID IBFA**************", which clearly stated that "the refund on your card is in process and will reflect in your card/account within *-* working days." for the refund value of INR ***,*** This email is attached herewith for your reference.
*. After waiting for * weeks when I didn't receive the refund, I contacted customer care through phone. They suggested that I write an email to memberservices@intermiles.com.
*. On **-Sep-**** I wrote to this email and was promised a response in ** hrs.
*. On **-Sep-****, I got a response from intermiles stating "We request you provide us with your bank details to process the refund for the mentioned Flight booking".
*. On **-Sep-****, I sent across my full bank account details. I have attached the communication below.
*. After that I followed up several time on phone and email but didn't get a resolution from Intermiles.
*. On **-Oct-****, I have followed up again with the Intermiles customer service. I spoke to the customer service representative - Kaveri - who informed me that the refund request has been sent by their internal team yesterday (on **-Oct) and that it will take * days to process the refund. She has also informed me that there is no escalation matrix at Intermiles and all communication can be done only with memberservices@intermiles.com.
What I need:
*. Since I have been given repeated false reassurances of refund in the past ** days, I need a written down assurance that the refund will be processed in the next * days
*. Since Intermiles has not met with their refund SLA of *-* working days, they promised in the email dated **-Aug-**** (attached), I need to know what compensation will they be providing me against this lapse and damages caused
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I received a mail from jetprivilege.com on **.**.**** that I was having JPMiles of **** in my account no.*********.But when I inquired with the customer care executive Mr.Sumit today **.**.****, i was informed that ...
Intermiles is not allowing me to redeem miles. Even though I have miled it says you are not eligible to redeem miles. It is like they intentionally blocking redemption as my miles are closer to expiry. After days of...
Hi All, This is in regards to complaint reference number ********/********. I have been trying to reach out to your customer support representatives via email and call for almost a month now. I haven't got any co...
I am writing to share an unfortunate experience that I have recently had with the InterMiles program, a platform I had once held in high regard. As a loyal customer and a dedicated member of Jet Privilege, which ...
I had ***** miles in my Intermiles account no ********* , which are being shown as expired . In August ** .When I took up matter with Intermiles , they informed that as there was no activity in my account in last **...