Intermiles - Intermiles reward points redeemed but flight not booked

ash filed complaint against Intermiles on May 27, 2021

Hi All,
This is in regards to complaint reference number ********/********.
I have been trying to reach out to your customer support representatives via email and call for almost a month now. I haven't got any concrete answers to my query till date. Please let me know the resolution for the below mentioned issue:
I had redeemed my miles for Booking ID: IBFR**************. It was for May **, **** from Toronto to New Delhi. Due to the ongoing covid restrictions the flight was cancelled by Air Canada and that led me to cancel my booking. In the meantime, I travelled to India as planned intially.On April **, **** - I was informed by the customer support rep that by coming Friday April **, ****, i will have the resolution of the issueOn April **, **** - it was stated that May *, **** the resolution will be provided as the team is currency not working on Friday
On May *, **** - was on call for almost an hour with your customer rep. the resolution wasnt still provided. I was asked to wait for another *-* working days for the resolution.On May **, **** - I did receive a reveret from your team that the original flight has been revalidated for June **, ****. On May **, **,** and **, **** - i did send a reply on the on-going mail chain. Requesting to understand how to book the ticket from the redeemed miles. On May **, **** - I called customer support and another ticket (Reference No - ********) was opened. I want to adjust my miles for flight from Delhi to Toronto around July **, **** time frameAs a customer, I am flabbergasted at the blatant ignorance displayed in handling the issue by the intermiles management. Can anyone please let me know the SLA and resolution of my matter

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Intermiles

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