Flipkart - Refund cancelled without customer acknowledge

We have bought a ** inch samsung tv from flipkart on **th October ****
under the name of dinesh bisht. We have also taken * yrs extended full
protection warranty by jeeves which was included in the product purchased.
Tv was working fine but in november **** the tv ws not getting started so
we showed the tv to local shop and he said imidietaly that it is software
issue tv is fine. So we called up jeeves and there technician came and tok
the tv and retured it after ** days and it got delivered to my neighbors as
we were not available at home and the comment written was tv is working and
tried and tested by consumer. But it was not delivered to me and when we
checked the tv the display was gone. What the fuck is this bullshit. The
thing that was never damaged how come it got damage. And now we are calling
jeeves they are giving lame reason that it is not covered. What the fuck. And then flipkart mailed us that we will replace the television and after * weeks they called and mailed that it will be refunded and now they are not refunding also. And now they are not calling nor mailing. After * months of mailing and calling they are telling we can't do anything then why have they mailed me that it will be replaced and then saying we will pick the damage television and refund you. This is how they cheat people.
For evidence check the order id Order id- OD*****************
Name- Dinesh bisht