haier refrigerator - Reckless of staffs behaviour and not solving problems of customer and unreasonable answers for our q

Subject: Formal complaint – Haier Refrigerator HRD‑****PMD‑P (Marine Dahelia) – Delivered unit differs from demo, rack substitution, handle colour mismatch. �I am writing to register a formal complaint about the Haier refrigerator purchased from Reliance Digital, ordered on ** Oct **** and delivered on ** Oct **** at *:** PM IST (Model: HRD‑****PMD‑P; Colour: Marine Dahelia; Invoice/Order No.: []; Store/City: []). � The delivered unit is not identical to the in‑store demo that informed the purchase decision: the door handle colour is different and looks inferior to the demo piece, and one interior rack is missing or has been substituted with a different rack without any prior intimation or disclosure. � These deviations were not explained by staff during the demo nor reflected in the model information shown at the store, which amounts to the product being not as described and has caused clear dissatisfaction immediately upon delivery. � After raising the issue, no valid reason or documentary proof was provided and the responses were dismissive; earlier, there was also pressure to consider other models that did not match the stated requirements, which was declined in favour of this exact configuration. � I therefore request an immediate resolution within seven working days—either replacement with the exact configuration shown in the demo (including correct handle finish and the original rack layout) or a full refund—along with a written explanation for the discrepancy and confirmation of pickup/inspection steps. � Photos of the product labels and stickers are attached for reference, including the model and colour label and the energy/feature stickers visible on the delivered unit. �