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Niteesh Nitin Singh filed complaint against Pepperfry on Apr 13, 2018
I ordered a queen size mattress some days ago which is not delivered to me yet. I was unaware of different size types under the same category “Queen size”. And this was the first time I ordered from Pepperfry. I had also ordered a bed of size queen which was delivered to me day before yesterday and I realized the mattress would not fit in that. Since the mattress is not delivered to me, I request some modification in my order. Even though I receive the mattress which I ordered initially, will be of least use for me and will be a waste. I have already paid **,*** for the mattress which is not a small amount and want a mattress which fits my bed and can be of my use. Also, for your information vendor remains the same for new mattress which I would like to order. So, I feel it should not be a big issue for you guys to modify my order, as it takes just an instruction from your side to the vendor for replacement. I just want to modify my order. In all this case I accept my ignorance and am ready to pay any extra shipping charges which may occur. But the company is not ready to listen at all.
And at last I want to mention that nowhere in the website while I was ordering and paying for my order It was written that you cannot return or exchange your order.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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