The Big Book Box - Product Not Delivered Refund Not Issued
Amanda filed complaint against The Big Book Box on May 9, 2024
I placed an order for a FRIENDS themed box from The Big Book Box on December **nd, ****. Each time I followed-up with the Customer Service team via email, they kept pushing the delivery date further and further but assured the product would be delivered by the new timeline each time. Eventually, they sent an official email to me and other customers who purchased this same product claiming we should not worry - if they didn't ship the product by the end of March ****, we would receive our money back. However, it is now May **** and they are not issuing any refund nor have they shipped the product. Instead, their customer care team is ignoring emails. Many customers have posted on Reddit and Quora about similar experiences they have had with The Big Book Box - this brand's ongoing history of harassing and committing fraud is well documented online.
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