Flipkart - product not delivered nor refund initiate

i have placed an order on ** oct ** poco f* mobile order id (od******************)(order placed time mobile no. **********)on no cost emi with **% hdfc creditcard discount.the product was expected to deliver upto ** oct ** . on ** st oct the concerning deliver agency (delhivary private limited) contact no.***********) send me a msg at **:** hrs that my product awb no. (************)is out for delivery.and same status was showing in my flipkart account.but when no one attempted any delivery i called to Flipkart customer care no. on **nd oct at **:** hrs and executive ensure me about delivery will be on expected time . on **rd while no status was updated on courier side as well as Flipkart side and nor any msg was updated about delivery, in evening at **:** hrs i again called to flipkart and executive raise an complained (in*******************)to delivery agency for updating the status of product as well as delivery agent must call to customer before attempting delivery because flipkart was also unable to track the status ,only last status was updated on **st oct. on **rd oct same i called to courier team customer care no. mentioned In delhivary msg then they give me ** hrs to attempted the delivery .but still no action was taken from both end . so flipkart register another complained to their backend team (in*******************)and told me to wait till ** for resolving my issue .on **th i called to delhivary courier team they also register a mail regarding updating info about product delivery as well as information must be shared with me by msg service as well as on their portal against awb no. on **th in evening i received a msg from delhivary side that delivery was attempted failed and agent no.was maintained in that . on **th for rescheduling of delivery while i call back to delhivary the customer care executive told me that delivery was not attemted by their side delivery agent denied for delivery due to some eternal reason and i can pick my order by my self from delivery hub add(**/*/** near pacific business park sahibabad ,ghaziabad ******).on **th at **:** hrs i called to flipcart customer care for conformation of hub address they told that they don’t have any info about hub address where i have to pick my product so i can follow the instruction given by delhivary services for early pickup. so i reached at hub address while i inquiry about my product with awb no. they told me that product was missing due to one of their employee steal their more than ** product and i can’t get my product and same information they already mailed to flipkart.
i was so pissed off then i decided i don’t want this product so i have to cancel this order for refund because my emi will generated and i will face money lost . so i again called flipkart customer care executive and request me to connected with his senior so that i can tell them about this incident almost * times (every time they refuse to cancel my order because cancel request was not pop up) i requested to transfer my call to their floor supervisor every time they connected and call either being hold or disconnected by them. finally i was connected after waiting ** minutes to floor supervisor ashfaq at **:** pm on **th i told him about that and he again raise a mail to backend team (in*******************)and all the incident was maintained in that he ensure me to have faith until **th oct so their team contact me to solve my problem, in that mail i also maintained if now no action has been taken against reissue of product or cancel my product for refund i will launched a complaint. On **th oct flipkart send me a msg that they need more time to resolve my issue so i have to wait till **th oct .after that for informing them that i am going to complained in consumer forum so i called flipkart customer care one more time at **:** hrs their executive ensure me that he will forward this info to their senior but i will wait till **th oct then i can take action .
now **th oct has passed no other call nor any complaint out of * has been resolved .
now i am going to complaint a file in consumer forum against you.
they are mentally harassing me neither my product was reisue nor my refund has been given .