Zivame - Prepaid orders not delivered one order missing from order history COD order undelivered refund comp

Complaint Title:

Prepaid Orders Not Delivered, One Order Missing From History, COD Order Undelivered – Refund & Compensation Requested


Complaint Description:


I placed three orders on the Zivame app — two prepaid and one Cash on Delivery (COD). None of these orders were delivered, despite the app repeatedly showing “your order will be delivered tomorrow
/ next day tomorrow.” Below are the order-wise details:


Order *

- Order Number: *********

- Tracking No.: SF**********ZI

- Order Date: ** November ****

- Amount: Rs. ***/- (Prepaid)

- This order kept showing delayed delivery (“tomorrow / next day tomorrow”) until * December.

- After several days of delays, the order disappeared completely from my Order History in the Zivame app.

- No delivery or refund has been issued.

- I have screenshots of this as proof.


Order *

- Order Number: *********

- Order Date: * September ****

- Amount: Rs. ***/- (Prepaid)

- Tracking No.: ************

- Still visible in my order history, but always shows “will be delivered tomorrow / day after tomorrow,” yet it has never been delivered.

- When tracked on Delhivery, it shows “Package not found or has been archived.”

- I have screenshots for the delivery status and tracking issue.

Order *

- Order Number: *********

- Order Date: ** November ****

- Amount: Rs.***/- (Cash on Delivery)

- Tracking No.: ************

- App shows “Shipped on ** November, * PM” and promised delivery by * December, but the order was never delivered.

- Delivery date keeps shifting with no actual movement.


Attempts to Contact Zivame:

I have tried multiple times to contact Zivame regarding all three orders:

- I reached out via Twitter / X and have screenshots.

- I also made customer care calls, but I do not have the call logs.

- Despite these attempts, Zivame did not resolve the issue.


Issues Faced:

- Repeated false delivery dates

- Prepaid orders not delivered

- Order * missing from order history

- Tracking numbers showing “archived” or not found

- No delivery, no refund, no transparent updates

- Harassment, mental stress, and negligence from the company


What I Am Requesting:

*. Full refund of my prepaid amounts:

Rs. ***/- (Order *) & Rs.***/- (Order *)

*. Compensation for harassment, repeated delays, misinformation, and loss of time.

I have all screenshots available to support my complaint.