Zomato - Prepacked dry snacks not delivered Money not refunded

Samar K Tripathy filed complaint against Zomato on Aug 29, 2019

I ordered the following on Aug **, ****, to my residence in Bhubaneswar.
******************
ORDER SUMMARY
Order ID: ********** Date: ** Aug ****
Black Pepper Raga (* x ₹***) ₹***
Khatta Meetha Mixture (* x ₹***) ₹***
Delivery Charge ₹**
Taxes ₹**
Promo - (ZOMATONEW) (₹***)
₹***
***********************
The residence address was chosen from zomato location map. But the food was not delivered as the location was incorrect. I wrote to zomato stating that the pre-packed and dry snacks have a self-life of ** days. I can collect from outlet or zomato refund my money. But they refused to refund.
This is a packed, pre-prepared and dry snack ordered. If not delivered at the address that doesn't mean that they were wasted. I spoke to the delivery guy Rakesh at ‭***** ***** and he returned the material to the outlet as he called right from the outlet and did not move an inch. This order Order ID: ********** was declined due to wrong address whereas Order ID: ********** was delivered by correcting the address.
This proves that Zomato is cheating on customers. Please ask Zomato to pay back customer.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Zomato

1096

Total Complaints

597

Total Resolved

54.47%

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