Loading...
Naman filed complaint against OYO Rooms on Jun 20, 2018
My friend and I were recently guests at the Hotel Tisya from ** may to ** may . Our booking ID is TBMZ****. We were highly recommended the Hotel by our friends who had stayed there last year on their honeymoon. We also did our own research before deciding where to stay and your website is beautifully presented with wonderful photos of the (resort/hotel) and there are several positive reviews on the web which helped us make our final choice and decision. We felt confident that in choosing a hotel which came highly praised from our close friends as well as winning us over via your website and it's reviews online, was sure to be the vacation we were hoping for. We were reassured at the time of booking that we were to be in one of the newly renovated rooms on the quiet side of the hotel.
Just after check-In, a third person came inside our locked room and we were told that due to the key mismatch it happened (Receptionist Mistake). At *am the AC stopped working and after an hour of checking it we had to be moved to another room and that was really inconvinient. The room was certainly one of the older, which meant that we heard lot of noises until all hours of the night including lot of disturbance in the morning..
Not just this, We were disturbed at *am in morning by another guest who claimed that the room in which we were moved were allotted to them, after half an hour of heated arguments it supposed to be hotel’s fault (again). After this the lights were gone(only of our room),after continuously calling to the reception and getting no response, we registered the complaint to oyo and issue was resolved in one hour. (As a result we get late for our complete schedule)
The entire experience ruined our entire stay and we will never be going to use your app again. If we knew we will be provided this type of services, we would have never chosen to stay at your hotel. We would like a refund for our total stay. We feel that we were completely miss-led via your website, booking process and the very positive feedback that we had received .
I have tried to contact oyo but as shown in the screenshot, they are dealying the resolution
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
It's a Money fraud with pre booked room. I've booked a room with OYO (Q*A*****) and paid the money in advance. I was not given accomodation and my money was also not given. The check-in time was at **pm but I reache...
I have booked a room on **th Feb **** and later canceled the room after visiting the hotel through Oyo customer care. They promised me a refund on that day and its been more than ** days and i still didnot get the r...
After cancelation of my oyo room. Oyo promised for money refund within ** days, but they not refund. After again mail they didnt give me a proper solution after waiting hours and hours here **** still i m waiting my...
I booked a hotel named the premium villa located at kailash colony, delhii and payed the full amount for the same i.e ***. When i went to hotel the reception told me their is no booking on my name in their server. ...
Dear Sir/Madam, I am writing to express my disappointment with the services provided by OYO. I made a booking for a hotel (Flagship Relax view,Shyam Nagar Road)through OYO's website for my stay from **th Jan,****...