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IRCTC - PNR not updated for rescheduling ticket

Misha Gupta filed complaint against IRCTC on Sep 28, 2020

This is in reference to my transaction ID **********, where my reservation failed for booking the ticket from BLR - KOL on *st November ****. This transaction was a rescheduled booking of the transaction ID ********** with PNR HK*TE.

I would like to book my tickets again, however I am unable to proceed further as whenever I use the reschedule option with PNR HK*TE, I am shown the following message: I have written to IRCTC almost ** times, haven't been able to resolve my complaint. In addition, on call also, there has no resolution

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Complaint Status

Resolution Demanded:

Apology letter from company

IRCTC

193

Total Complaints

88

Total Resolved

45.60%

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