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Phone Pe Indias Payment App - Phone Pe Transaction made but payment not processed on time but got debited from my account

Yogesh Desai filed complaint against Phone Pe Indias Payment App on Dec 7, 2019

I have made transaction of *** rupees for purchasing sweets at merchant on dated **/**/**
Transaction ID-P**********************
Payment was debited from my account but not passed to merchant account.
Due to this I was made cash payment for purchased goods.
Status of that transaction was in processed so I raised complaint at phone Pe to stop transaction and refund my amount.
After * days this amount transferred to merchant account.
Goods purchase transactions should be on time if its not processed within ** mins it should be failed and refund to account.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Phone Pe Indias Payment App

23

Total Complaints

8

Total Resolved

34.78%

Consumer Satisfaction

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