PayTM - PayTM IRCTC failed transaction - Money not refunded

Today October **, **** at around *:** PM I booked two tickets for my sister and mother using irctc Rail Connect App. I chose to pay the amount of Rs. *** using PayTM because my debit card is saved in the PayTM app.

After I entered the Bank otp, an amount of Rs. ***.** got deducted from by account and transferred to PayTM Noida. But finally, PayTM did not transfer the money to irctc and the ticket booking failed. (screenshot attached).

When I called PayTM customer care number **** **** *** to report the issue and request a refund, I was told by a computer voice that in case a transaction failed, my money will be refunded to my wallet after ** minutes. I also received an sms regarding the same.

When even after * hour, I did not receive a refund, I called their supposedly **x* customer care number multiple times to reach a customer executive but all I heard was computer voices. Shame! Even https:// paytm.com/care was also not of any help because no order id was registered by the paytm app for the transaction.

I am attaching all the screenshots here. I do not know if PayTM is doing such frauds in a planned manner to recover from the huge losses they suffered in financial year ****.