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Kaustav Thakur filed complaint against PayTM on Oct 18, 2017
Today October **, **** at around *:** PM I booked two tickets for my sister and mother using irctc Rail Connect App. I chose to pay the amount of Rs. *** using PayTM because my debit card is saved in the PayTM app.
After I entered the Bank otp, an amount of Rs. ***.** got deducted from by account and transferred to PayTM Noida. But finally, PayTM did not transfer the money to irctc and the ticket booking failed. (screenshot attached).
When I called PayTM customer care number **** **** *** to report the issue and request a refund, I was told by a computer voice that in case a transaction failed, my money will be refunded to my wallet after ** minutes. I also received an sms regarding the same.
When even after * hour, I did not receive a refund, I called their supposedly **x* customer care number multiple times to reach a customer executive but all I heard was computer voices. Shame! Even https:// paytm.com/care was also not of any help because no order id was registered by the paytm app for the transaction.
I am attaching all the screenshots here. I do not know if PayTM is doing such frauds in a planned manner to recover from the huge losses they suffered in financial year ****.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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