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Tausif Ahmed filed complaint against Paytm on May 18, 2021
(Paytm Reference No.: *********)
I had booked a flight for **th April, **** from paytm. Due to some reason I had to cancel the flight, so I raised a cancellation request from paytm app on **rd April(*days before journey). After raising the request, I received an acknowledgement email from paytm saying that they have received the request and it will be processed in **hrs. But till **th I didn't received any update. When I checked with airAsia, the told that they haven't received any cancellation request and because of no-show only taxes will be refunded. And the amount paytm refunded was *.Clearly this is a bug in paytm app or delay from their side because of which cancellation request didn't reached airasia, and because of their mistake I shouldn't bear the loss. I have the acknowledgement email which I will attach here. Even after constantly complaining, paytm is not giving me any resolution. Please look into this issue and help me to get my refund.
Ticket amount: *****
No of passengers: *
Regards,
Tausif
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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