Airtel - Payment related issues

I have recharged my airtel number ********** on online using MY airtel app.
The same amount has been debited from my bank account.after that i received a message from your side like below

(((''Your airtel mobile ********** online recharge txn ID ************ of
Rs ***.* has been initiated. Please keep the txn id for future reference.))) .''

after some mins i received one message saying

''Rs.***.* online recharge of Airtel mobile **********; txn ID ************ has failed due to a technical issue. Refund will be processed within * working days.''

After this issue i called the airtel customer care and said my issue the call center officer named ''praveen from santhome chennai head office of airtel was talking with me , he did not answer my question properly and he was talking with me very rude and rough his talk was not fair he said me to change your network to other network. and he disconnected my call without any proper answer.

So kindly take the necessary action on the above person immediately and Please teach him how to talk polite with the customers of airtel.


my call was at **.** on **.**.****.


thank you

alternate contact : **********.
my airtel no : **********.