Swiggy - pathetic food and service

I called CC to report bad quality food for order #***********. Ph- **********.

I am happy with the delivery services. But When I got the food, I was highly disappointed so I thought of reporting the issue.

And Mr. Adil who answered the call was an amazing service genius. Kindly find the details below-

*) he asked me not to order at night from Swiggy as I told him, I had bad exp. with the food that is served t night.

*) he said , we have a data base where people have ordered the same dish and have no complaint and its you who is having it.

To put it in a laymen language, he first asked me not to use your services and in the second he called me a lier in humble words.


Well may be major chunk of the customers who order at night are either drunk or smoked up to not know what they are eating.Well I am none, I just came late from work and was expecting a decent meal.

I have stayed on my own and I know how old frozen food smells an tasted when heated up several times. I even requested the delivery guy to take the food or may be to taste the food to authenticate my statement.

I do not have much to say, but food delivery or any sort of catering services are based on customer experience and this is what I get ? awful food and too arrogant cll centre response.

I still remember appreciating you guys when I and my friend was invited at your office near Jyoti niwas college below Net cracker office Kormangala when you gifted us some playing cards and all. I never expected you guys to fall so low once you have a stable revenue targets achieved.