Amazon India - Part of Item missing in the package received from Amazon
Bijaya Kumar Panigrahi filed complaint against Amazon India on May 30, 2018
I had ordered for two products. (Surf Excel
Easy Wash Detergent * Kg & Samsung Galaxy On* Prime(Black *GB+**GB) Mobile through Amazon
but when I opened the packet I found that only the surf excel was there in the box. After a short while I received a SMS that both the products had
been delivered to me. Immediately I had a chat with customer care and they assured that they will look into the matter and requested me to cooperate with the police if required. But after a couple of days they informed me that they can not give any refund/replacement for the product. When asked to give details of the legal action taken by Amazon for tracking of the product, they provided me a fax number (***-********) but no one is receiving the fax. Perhaps they have not made proper investigation regarding the matter.
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