Swiggy - Paid Amount not being refunded by the Swiggy Team

I had placed an order with Swiggy dated **-Mar-**** and payment worth Rs *** was made via Paytm (transaction reference no ************ ) .

Later the Restaurant had called me as the Delivery boy did not turn to pick the food from the restaurant , the order was cancelled . I had notified the Swiggy Team about the same ,they were helpless and said the Delivery boy had switched off his mobile .

The order was cancelled by swiggy and the restaurant boy delivered me the food for which again I had to pay him rs ***.

It has been ** hours and I have not received the refund from Swiggy . I had mailed my bank statement also to the Swiggy team which clearly shows there is no amount refunded by swiggy and they are not helping .

Instead today the Swiggy team sends me a Fraudulent activity email

Please assist me as Swiggy is looting its customers .