Cilory.Com - Package not delivered

Naveen kumar filed complaint against Cilory.Com on May 20, 2020

I have ordered one clothing suit for my wife but the same is not delivered to me inspite of regular follow up with the company and their courier partner. Whenever I call them they say we require ** hours more but does not deliver the product. The courier company guys are saying today we Will ship but never delivered the product. I sought for refund but they said we Will refund Only if courier company send us the parcel back. They are making excuse of incomplete address however I registered on their website with complete address along with pin code.

I am attaching order copy along with voice recording of courier guy and screen shot of my complete address on company's website.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Cilory.Com

Total Complaints

Total Resolved

60.00%

Consumer Satisfaction

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