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Durga M filed complaint against Flipkart on Oct 18, 2023
I am writing to express my deep frustration and concerns regarding an order I placed with Flipkart for an iPhone ** (***GB, Purple) on the **th of October, ****. My experience with this order has been extremely disheartening, and I feel compelled to bring this matter to your attention.
Order Details:
Order ID: OD******************
Product: iPhone ** (***GB, Purple)
When I initially placed the order, the expected delivery date was set for the **th of October. However, despite the status showing "Out for Delivery," I did not receive any communication from the Flipkart team or the delivery personnel. This lack of information left me perplexed and concerned about the status of my order.
On the following day, I contacted your customer support team to inquire about the whereabouts of my order. To my disappointment, I was informed that the delivery would be rescheduled for the **th of October. When I pressed for more details about the delay and the reasons behind it, the customer support representatives were unable to provide any substantial information, repeatedly assuring me that they would "check and update me."
As the **th of October approached, I reached out to customer support once more to confirm the delivery date. This time, I was informed that the expected delivery date had been further postponed to the **th of October. Yet again, the customer support team was unable to offer any concrete reasons for these delays, causing my frustration to mount.
To my utter dismay, I have now been informed that my shipment for the iPhone ** (Purple) order has been canceled. This situation has left me feeling not only frustrated but also deeply disappointed, as it appears that my trust in Flipkart has been misplaced. I perceive this as a potential scam, where products are promoted for sale, but the promised deliveries are not upheld.
The persistent issues and the lack of transparent communication have not only frustrated me but also led to a sense of depression and disappointment. I had expected a smoother and more reliable shopping experience from Flipkart.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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