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IGP - package not delivered

Abriti Maity filed complaint against IGP on Sep 24, 2021

It has been over ** days since the estimated date of delivery. Despite mailing them frequently no action has been taken .So, I have asked for a refund but there has been no response from their end as usual.
I had to suffer emotionally as the surprise for my friend's birthday ended in a mess and even after * weeks her special day she couldn't receive the gift she had been desperately waiting for .
I am also severely anxious for the past few days as an amount as huge as Rs. *** is stuck , and it seems like IGP is not willing to address it. It is mentally disturbing as it seems that my money , effort and time has all been wasted by IGP.

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Complaint Status

Resolution Demanded:

Apology letter from company

Damages for loss and agony

IGP

24

Total Complaints

16

Total Resolved

66.67%

Consumer Satisfaction

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