Myntra - Package not delivered but Myntra claims that they delivered and says they don t have any proof of de

Bhavana Gorle filed complaint against Myntra on Nov 1, 2022

I ordered ** items in Oct **** from Myntra worth Rs. **,*** but received only ** items. Below two things were not delivered.
*. Nike Solid Medium Support Lightly Padded SWSH ZIP-FRONT Dri-FIT Training Bra DD****-*** - Rs. **** (Didn't receive), HSN number : ********,The order number is : *******-*******-*******
*. Nike Women Blue Melange Solid Regular Fit Mid-Rise Dri-Fit Tempo Running Shorts - Rs. **** (Didn't receive), HSN number : ********, The order number is : *******-*******-*******
The above two items showed delivered on **th Oct **** on their website. I waited a week and called Myntra to complain.
I raised a complaint to Myntra on **st Oct **** and they requested * days time for investigation. Despite my repeated follow-ups they never provided a resolution on call and
finally closed all the tickets that I raised saying they were unable to refund the amount. I requested to send the order or refund the amount. But they were unable to do so.
I requested them to show me the delivery proof and they say that they don't have the delivery proof.
Myntra customer service is pathetic I had to call them *** times for this issue and they never provide a resolution on call instead they close the tickets saying they are
unable to refund the amount. The below tickets were created and they closed the tickets without resolution.
*. IN********************
*. IN********************
*. IN********************

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Myntra

2213

Total Complaints

1106

Total Resolved

49.98%

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