Snapdeal - Package delivered broken

I have ordered Versace fragrance bright crystal perfume from Snapdeal and the suborder number is *********** and I received the item on **th of April. To my surprise, I found that the perfume bottle was broken and the bottle was empty so I applied for return pick up on the **th of April. Fortunately, the delivery company Ecom express came to pick up and took the return time but the next day they return back the item saying it's broken and they are not responsible for returning the damaged item and suggested me to ask for a refund from Snapdeal. However, Snapdeal responded that first they will check the item and refund me the full amount. Now if the delivery company Exon express Dimapur calling number is +** **-********‬ not willing to pick up the item saying that the company has commented that they have sent the item in good condition and also the delivery company is not ready to pay the penalty. Who am I suppose to ask for a refund or do I have to give up my amount for their negligence? Am I supposed to listen every day to their blaming game and keep receiving messages that my return item will pick up today while the other party is not ready to pick up?