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Cakesportal - Package cancelled and money not refunded

Monalisa Mishra filed complaint against Cakesportal on Mar 20, 2023

I had ordered anniversary cakes with some gifts on *rd March **** for one day delivery. they have promised to deliver on the same day. They emailed me saying it will be delivered next day. as the anniversary of the in laws were on *rd, I emailed them saying to cancel the order and refund my amount. They emailed back, and said the order is cancelled and I will get the refund within **-** working days and it has been a more than ** working days and they have not refunded my money nor they are replying to my email

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Cakesportal

72

Total Complaints

53

Total Resolved

73.61%

Consumer Satisfaction

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