OYO Rooms - OYO rooms - Accepting Online money but denying entry to rooms

Hi,

My Oyo booking ID is xcld ****, I went to stay in the Oyo ***** in Pondicherry on January **th, **** night. I paid online in advance for two rooms/* people. When I tried to check into my rooms at *PM, one of the two rooms was occupied by someone else, the Oyo property manager did not allow entry to the room at *PM. I have paid to enter/occupy the rooms from **PM on January **th, ****. The service was very poor & the manager told that he could give only one of the two rooms now. I called up Oyo call center, Oyo told us that their other properties in Pondicherry were occupied at the moment & that they could not provide alternate room. Oyo told this information only at *PM after I made multiple calls to their call center. Not once did I receive any call back from Oyo in the entire * hour process, where I made more than ** calls to their call center & explained my issue multiple times to different people. Oyo did not dedicate a single person or a team to handle my issue. My evening plans with my family that evening was cancelled at Pondicherry. Oyo told that they will refund my money & cancel the two rooms as their properties were full at *PM only after I called them. Despite my pleading that I was with women & children, Oyo told that the only option from their side was to cancel the room & refund as their properties were occupied at the moment. They did not bother were I was going to stay for the night. By *PM, I lost hope in Oyo's pathetic response & left to a nearby lodge. It was not until the morning of January **th, that Oyo called back to confirm on the refund of online payment for which it had denied me entry the previous day's night, Oyo offered me *.*% of my room charge as compensation in Oyo money after I threatened them with a case in consumer court. I fear that this habit of pathetic customer service, coupled with negligence towards the customers from whom they took money in advance through online payment is going to continue with Oyo. Oyo feels that it is entitled to cancel on it's customers who have paid Oyo for rooms in advance.

I strongly recommend people not to use sloppy online room booking services like Oyo.