OYO Rooms - Oyo refund

We checked in to hotel stay inn oyo ***** on the *th of October at *am at night for * rooms (both bookings attached) YUQT**** and OXPZ****. One room was in *st floor that was clean but the ground floor room was dirty and did not have a lock hence all * guest stayed in the first floor room just for * hours and then they said they do not have any other room. So I had to check out with my partner leaving behind the other * guest. The staff did not ask us to sign either. We tried calling oyo on that very location from different numbers but the call kept getting disconnected. There were no windows in the room and the floor was dirty and there were cobwebs in the room. We logged a complaint * days ago and we were promised refunds by different advisors but none were true. I informed them I would take it up legally but they started behaving rude and all their advisors keep disconnecting calls.
How were we affected-We stayed there for only * hours, could not rest as it is uncomfortable for * people to sleep in * room. We checked in to rest and that was the only thing we didn't get.
What we expect- Refund the amount charged to Mr. Adil Fayyaz as he stayed there only for *.* hours. We could not use the room