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OYO Rooms Pvt Ltd - OYO has Started Cheating their Customers Money not Refunded

Ved Prakash Singh filed complaint against OYO Rooms Pvt Ltd on Dec 13, 2020

Booked OYO Rooms (ORAVELSTAY PVT. LTD.) on ** Oct and property manager denied Chek-in that day. I was very dissapointed with the customer support executive (Neha Tyagi, Babita, Harmeet & Nikita and many more) at least people's should know how you guyz help your customers. This was my Worst experience with OYO in my lifetime. I Had to wait * hours to check-in my rooms (pre-paid) in the street of Kolkata, had to spend ₹**** more (cab expenses) for transfering the hotel but OYO has no co-ordination with their hotels, the hotel manager denied check-in because of their internal matter with OYO(not once but twice) ,and for this innocent customers who burn their pockets and still suffer because of such process . After so many complaints they raised the tickets and said that they have initiated the refund and i will get in ** working days, which i have never received till now today is ** Dec****. Finally got cheated by OYO rooms. My booking ID was KIIC****. I have all mail as a evidence that how pathetic their service is. I Must share this experience on other Social Media platforms, so that people can know about the pathetic OYO Process and customer service support team.

( Total expenses i made on that day was **** + **** travelling and other miscellaneous expenses just to check-in the Hotel)

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

OYO Rooms Pvt Ltd

8

Total Complaints

2

Total Resolved

25.00%

Consumer Satisfaction

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