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Vinod kumar filed complaint against OYO Rooms on Sep 7, 2018
Oyo did not return to me, I had booked the oyo ***** hotel sky on August **. Which was booked for a previous date. But refunds have not come so far. I had mail that you would get a refund in *-** working days. Today is ** days. This is mail
Hi Vinod Kumar,
Greetings from OYO!!
It was our pleasure to get the opportunity to speak with you. We have worked on the concern you have faced, as per our telephonic conversation, please check the below details:
Concern that you faced - Payments and Refunds : Cashback Issue
Resolution provided - we will refund the amount in same mode with in * to ** working days. if you will have any further assistance please inform to us on ********** or reply on mail.we will glade to asset you.
Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the OYO promise in the future.
Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive.
Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best.
Your feedback is extremely important for us.
Regards,
Lakhwinder Kaur
Guest Experience Manager
OYO.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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