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ANIRUDDHA GANGULY filed complaint against OYO Rooms on Nov 26, 2018
OYO ***** Home was promised an confirmed (Booking Id: RLCN****) to deliver the following services after receipt of full payment.
The facility was supposed to have an AC, Geyser, and other basic amenities like bed, light & fan.
Unfortunately the property does not have a working fan, a working AC, geyser or even basic light in the bathroom. .
On top of it the window glass is broken, which welcomed the guests with hot air in the afternoon and swarm of mosquitoes since evening.
This is turning out to be a horror story considering my complaint is not even being entertained by guests relationship manager. In the duration from * pm to * pm on **th Nov ****, I have already been disconnected from the call for * times. The last * times I called, I have recorded the calls for the purpose on any future disagreements. I will be happy to share the audio files with you if requested.
Not once have i got anyone to provide me any remedy or any alternate arrangements that can be made to accommodate my senior citizen parents and uncle& aunt who are now stuck in the OYO property.
Needless to hide the fact that this has ruined my * years of experience with OYO.
I am on hold by OYO relationship manager as he gets with the back end team to resolve this issue. The call has already crossed a ** min mark of which **+ min has been hold time.
This is when apparently I have some membership of OYO that I had bought couple of months back.
Truly disappointed !!
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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