Flipkart - Organised loot with exchange offer

I am providing my last email for reference so you can understand the complete issue. It seems that life has started moving faster and with it, the human touch has lost. We have more online friends then in reality. We are killing small business establishments mobile shops as we buy from companies like Flipkart.
As per on Flipkart app the solution was promised by **/**/** by **:** pm and all I get is that my number is not reachable where I am getting calls on the same number but it's only not available for Flipkart strange. I have all the emails and communication for reference to proceed for filing a case in consumer court. I am going to write a complete experience so you can better understand the issue and come out with a solution. I ordered a poco f* for my son the amount was paid by card it was mentioned that if the phone has the following issue it will not be picked up and still can take new phone by paying the complete amount.
The checklist of issues that the exchange phone should not have as per their website is, products with the following issues will not be picked up:
Power Issue - not switching on.
Dead pixels, spots, lines or static on any part of the screen/display.
Crack on the screen, light emitting from the side of the screen.
Crack on the panel, dents in the body, swollen handset and buttons missing.
Charging port damaged.
The executive from Flipkart came to my office to check the mobile that I want to get exchanged. Here I like to bring your kind notice he did not have anything to test a device he does not install any device to check the hardware. He was not having any technical knowledge. He said a word with someone on the phone and then said the phone has an issue so can't take the phone he was unable to show what was the problem with the phone. I like to notice that I got my phone checked by local mobile repair shop and also from one plus service centre and according to them the phone has no issue i.e. no marks nothing on screen no hardware issue. I reached to customer care by requesting a call back on phone. No one had the solution all they have is a language we will resolve the same in * days. I had a word with customer care thrice and all have the same thing to say then Flipkart app on my phone start showing that they will provide the solution by **/**/** by **:** and another surprise is when I got an sms that my phone is not available. So Flipkart will get back to me after a few hours where I am getting all the calls. It shows that they don't have any priority to resolve the case. What I have understood from all this is I am mentioning kindly correct me if I am wrong your reply on this is very much required.
To increase the sales Flipkart offers exchange offers and I am sure it increases the sales my many folds. Flipkart has a *rd party contract who pick up the old exchange devices or they have it direct if it's a direct Flipkart pickup then it’s an organized loot by Flipkart if its *rd party then they are spoiling the name of the Flipkart. In any case, it’s the responsibility of Flipkart to take care that *rd party does not refuse anyone without reasoning something like a report of testing should be provided. As Indian consumer, any product when bought for the love once hold sentimental value and it seems that Flipkart is playing with that sentiment and making big money. So, in maximum cases, it is happening that Flipkart is making money and the consumer is suffering to find out the truth.
I need and demand my right to get the poco f* on the same price and Flipkart should acknowledge that they will take care this does not happen to anyone. Kindly clear the following point so in case I am not provided poco f* phone on the same price which was Rs ****/. The kind of harassment and mental torture it was dealing all this should get it free of cost from Flipkart but all I am asking for a rightful price. Looking forward to your reply at the earliest.